• Due to the nature of the item, ground shipping will be the only option.
• Estimated delivery within 3-5 business days. 
• Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either FEDEX or UPS. 

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

• Free shipping for orders over $99.
• $15 shipping fee for orders under $99.

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

You will receive a tracking number via email once your order is shipped.

Please contact customer support as soon as possible if you need to update your shipping address.

The delivery time will depend on your delivery location. You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

All products are covered by a 24-month warranty, the warranty periods for various parts can be viewed by clicking on this detailed page：

https://naveetech.ca/pages/warranty-policy

(Kind tips: 1.Specific products may vary as detailed on their respective pages.

2.The warranty period starts from the day after the date indicated on the invoice. For online orders, the warranty period starts from the day after the product is signed for. If the customer cannot provide a valid proof of purchase, the warranty period is calculated as 3 months from the product’s production date.)

Please contact us at the support email: service_us@navee.tech. Kindly provide your purchase invoice and issue details. Our team will respond within 1 - 2 business days.

The product warranty covers manufacturing defects and functional issues under normal usage conditions. However, physical damage caused by improper use is not covered. For specific details, please refer to the warranty page.

Yes. If you encounter quality issues within 30 days of purchase, we offer a free exchange service.

Step 1: Submit Your Request: kindly contact us via email with your order number and details about the return or exchange.

Step 2: Ship your Product: once approved, please carefully pack the product in its original condition and send it to the provided return address.

Step 3: Receive Confirmation: after we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.

Learn more on our returns & refunds page.

Once your return or exchange is processed, we'll provide updates via email, including tracking information for the replacement product if applicable.